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Position Title: Key- holder

Reports to:  Assistant/ Associate Manager, Store Manager, Corporate personnel

FSLA: Non-Exempt

Position Summary:

Drives sales and supports company initiatives driven by management. Supports the operation of a profitable business through successful floor supervision. Supports Store Manager in daily operations of the store including but not limited to: opening-closing responsibilities, day-to-day paperwork and maintenance of store appearance. Responsibilities also include creating a positive and productive store environment, which represents the Peek brand in the highest standard.

Essential Job Responsibilities include but are not limited to:

Customer Focus:

  • Begins and maintains relationships with customers by creating client profiles and any necessary follow up communication
  • Leads by example by ensuring a positive customer experience for all who visit a Peek store in line with the Peek Customer Experience Model
  • Maintains a visually enticing store that is neat, clean, organized and consistently up to Peek visual standards
  • Diffuses customer issues by acting in the best interest of the customer with integrity of the brand
  • Prioritizes workload to maximize efficiency and minimize impact on customer experience


People and Self Development:

  • Receives feedback in an open and receptive manner
  • Takes ownership of continual self-training and professional development
  • Supports managers in training the team on Peek standards
  • Maintains a positive and productive work environment for team

Sales and Profitability:

  • Drives sales and company initiatives with a focus on Key Performance Indicators
  • Inventory management: responsible for inventory and shrink, processing inventory
  • Performs any other duties related to the position of Key Holder as directed by the Store Manager

Effective Communication:

  • Participates in store meetings, management meetings, and corporate visits
  • Provides feedback and analysis on store business
    • Partners with store manager in Peek communication chain




Additional Responsibilities:

  • Perform additional duties as assigned by managers from time to time
  • Achieve regular attendance in accordance with company policy and standards
  • Comply fully with all Peek rules and regulations for the safe and effective operation of the store and all Peek facilities

Required Qualifications, Skills, and Experience:

  • Ability to work a flexible schedule including holidays and weekends
  • Ability to communicate effectively in order to relay product knowledge and services
  • Proficient in Microsoft Office and Point of Sale

Physical Demands:

  • Lift /carry/move 40 lbs. maximum including fixtures and product
  • Requires standing, sitting, walking, repetitive motions, listening, speaking and visual acuity
  • Must have finger dexterity to be able to operate office equipment

Peek is proud to be an equal opportunity employer (EOE).


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