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Director of IT

Director of IT

The Director of IT will help define and articulate the overall technology strategy while managing day-to-day IT Operations in the areas of network, server, storage, data communications, telecommunications, data center, desktop support staff and 24x7 monitoring of production applications and systems. Success in this role will demand strong program and project management experience, an ability to work well with key stakeholders and ability to drive results that meet or exceed business objectives and timelines.

Essential Job Responsibilities Include but not limited to:

  • Provides technical support; collaborates on, and implements technology projects.
  • Drives for results, meeting business needs by managing multiple priorities including initiating and advancing projects with vendors, internal support teams, ecommerce and retail stores.
  • Assists the business in the development of retail store and ecommerce strategies for improving customer engagement and experience throughout all business channels.
  • Mentors, trains and sets professional development of team members. 
  • Fiscal responsibility for departmental budget and ROI analysis as needed on new and existing services
  • Manages all IT purchasing in alignment with approved budget.
  • Maintains 99.9% uptime with Point of Sale systems, corporate servers, network infrastructure, inventory, accounting, reporting, e-mail and other systems.
  • Monitors help desk tracking system status and handles escalations to ensure compliance with established Service Level Agreements.
  • Manages and ensures compliance with regulatory requirements, best practices, policies and procedures.
  • Enhances disaster recovery planning, training and documentation.
  • Responsible for researching and evaluating new technologies.
  • Creates and modifies SQL reports as needed

Desired Skills and Experience

  • Bachelor’s degree in Computer Science or equivalent
  • 5+ years of experience managing in an IT department 
  • Experience with SAN or storage management, backups, network, telecom, VOIP and security administration including PCI compliance 
  • Experience administering and maintaining POS technologies and software; bonus points for experience with Island Pacific Store
  • Experience administering Windows Server, Microsoft SQL Server, Active Directory, and data warehouse. 
  • Experience with writing SQL queries and scripts
  • Experience in a multi-channel retail organization


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PLEASE insert Director of IT in the subject line of your email.


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