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Position Title: Associate Manager

Reports to: Store Manager, Corporate Personnel

FSLA: Non- Exempt

Position Summary: Associate Managers support the operation of a profitable business by driving and producing results through successful selling and management. Supports Store Manager in the daily operation of the store including but not limited to: scheduling, inventory, payroll, and training, marketing outreach, day-to-day paperwork and maintenance of store appearance. Responsibilities also include creating a positive and productive store environment, which represents the Peek brand in the highest standard.

Essential Job Responsibilities include but are not limited to:

Customer Focus:

  • Begins and maintains relationships with customers by creating client profiles and any necessary follow up communication
  • Leads by example by ensuring a positive customer experience for all who visit a Peek store in line with the Peek Customer Experience Guide
  • Maintains a visually enticing store that is neat, clean, organized and consistently up to Peek visual standards
  • Diffuses customer issues by acting in the best interest of the customer with integrity of the brand
  • Prioritizes workload to maximize efficiency and minimize impact on customer experience 

People and Self Development:

  • Provides timely and constructive feedback to associates on performance
  • Creates incentives through coaching and  professional development
  • Takes ownership of continual self- training and professional development
  • Adapts management style as necessary to the audience
  • Maintains a positive and productive work environment for team
  • Able to identify, recruit, develop and retain store personnel that reflects the needs of the business
  • Trains and holds team accountable to Peek standards
  • Receptive to feedback and able to modify as necessary

Sales and Profitability:

  • Performs area of responsibilities with competence and minimal supervision         
  • Delivers results in all Key Performance Indicators
    • Inventory management: responsible for inventory and shrink, processing and accepting inventory into system
    • Develops and executes strategies to drive business to comp LY sales and achieve sales plan
    • Continuously analyzes the business to optimize results with a focus on Key Performance Indicators
    • Operates business profitably and minimize potential for loss
    • Utilizes resources and store processes to maximize payroll efficiency
    •  Creates marketing opportunities by developing local relationships

 

 

Effective Communication:

  • Demonstrates consistent, clear and detailed written and verbal communication with all company personnel
  • Participates in store meetings, management meetings, and corporate visits
  • Provides feedback and analysis on store business through weekly recap
  • Partners with Store Manager in Peek communication chain
  • Engages the store team in a manner that is respectful and professional
  • Provides feedback and offers possible solutions to corporate /store business partners
  • Participates in company conference calls by addressing company initiatives and business analysis
  • Keeps the team abreast of corporate direction through one on ones and management meetings
  • Sets clear expectations to store personnel and provides direction on how to achieve

Decision Making:

  • Seeks creative solutions to challenges
  • Adapts management style as necessary
  • Prioritizes effectively
  • Results oriented

 

Foster Teamwork and Develop Partnerships:

  • Ensures a positive work environment through recognition and motivation 
  • Resolves personnel concerns fairly and in a timely fashion 
  • Supports new initiatives 
    • Interfaces with all levels of management and associates in a manner that promotes learning and   mutual respect 

Additional Responsibilities:

  • Perform additional duties as assigned by Peek management from time to time
  • Achieve regular attendance in accordance with company policy and standards
  • Comply fully with all Peek rules and regulations for the safe and effective operation of the store and all Peek facilities

Required Qualifications, Skills, and Experience:

  • 2+ years retail management experience
  • Strong verbal and written skills
  • Proficient in Microsoft Office and Point of Sale
  • Ability to communicate effectively in order to relay product knowledge and services
    • Strong eye for fashion
  • Ability to perform effective selling techniques to achieve sales and repeat business
  • Strong management skills 
  • Retail math knowledge 
  • Ability to work a flexible schedule including holidays and weekends
  • Ability to actively supervise the sales floor
  • Able to travel to other stores within the region and corporate office in San Francisco
    • Experience in children’s apparel preferred

Physical Requirements:

  • Lift /carry/move 40 lbs maximum including fixtures and product
  • Requires standing, sitting, walking, repetitive motions, listening, speaking and visual acuity
  • Must have finger dexterity to be able to operate office equipment

Peek is proud to be an equal opportunity employer (EOE).

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