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Welcome to Peek...

 

Position Title: Assistant Manager

Reports to: Associate Manager, Store Manager, Corporate Personnel

FLSA: Non- Exempt

Position Summary: Assistant Managers support the operation of a profitable business by driving and producing results through successful selling and management. Supports Store Manager in the daily operation of the store including but not limited to: scheduling, inventory, payroll, training, marketing outreach, day-to-day paperwork and maintenance of store appearance. Responsibilities also include creating a positive and productive store environment, which represents the Peek brand in the highest standard.

Essential Job Responsibilities include but not limited to:

Customer Focus:

  • Begins and maintains relationships with customers by creating client profiles and any necessary follow up communication
  • Leads by example by ensuring a positive customer experience for all who visit a Peek store in line with the Peek Customer Experience Guide
  • Maintains a visually enticing store that is neat, clean, organized and consistently up to Peek visual standards
  • Diffuses customer issues by acting in the best interest of the customer with integrity of the brand
  • Prioritizes workload to maximize efficiency and minimize impact on customer experience

People and Self Development:

  • Provides timely and constructive feedback to associates on performance
  • Creates incentives through coaching and development
  • Takes ownership of continual self- training and professional development
  • Adapts management style as necessary to the audience
  • Maintains a positive and productive work environment for team
  • Recruits and retains a staff that reflects the needs of the business
  • Supports Store manager in training the team on Peek standards
  • Receives feedback and able to modify as necessary

Sales and Profitability:

  • Performs area of responsibilities with competence and minimal supervision
  • Delivers results in all Key Performance Indicators
    • Inventory management: responsible for inventory and shrink, processing and accepting inventory into system
    • Continuously analyzes the business to optimize results with a focus on Key Performance Indicators
    • Partners with Store manager to develop and execute strategies to drive business to comp LY and achieve sales plan

 

 

 Effective Communication:

  • Demonstrates consistent clear and detailed written and verbal communication with all company personnel
  • Participates in store meetings, management meetings, and corporate visits
  • Provides feedback and analysis on store business through weekly recap
  • Partners with Store Manager in Peek communication chain
  • Participates in company conference calls by addressing company initiatives and business analysis

Decision Making:

  • Seeks creative solutions to challenges
  • Adapts management style as necessary
  • Prioritizes effectively
  • Results oriented

 

Foster Teamwork and Develop Partnerships:

  • Ensures a positive work environment through recognition and motivation
  • Resolves personnel concerns fairly and in a timely fashion
  • Supports new initiatives 
    • Interfaces with all levels of management and associates in a manner that promotes learning and   mutual respect

Additional Responsibilities:

  • Perform additional duties as assigned by Peek management from time to time
  • Achieve regular attendance in accordance with company policy and standards
  • Comply fully with all Peek rules and regulations for the safe and effective operation of the store and all Peek facilities

Required Qualifications, Skills, and Experience

  • Ability to work a flexible schedule including holidays and weekends
  • Ability to communicate effectively in order to relay product knowledge and services
  • Proficient in Microsoft Office and Point of Sale

Physical Requirements

  • Lift /carry/move 40 lbs maximum including fixtures and product
  • Requires standing, sitting, walking, repetitive motions, listening, speaking and visual acuity
  • Must have finger dexterity to be able to operate office equipment

Peek is proud to be an equal opportunity employer (EOE).

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